Central Customer Service Coordinator – Global Support

About the role

Join Wilhelmsen’s Global Customer Service team to manage customer Requests for Quotation (RFQs) and Purchase Orders (POs) from a central mailbox. You will ensure enquiries are handled accurately and on time, supporting both India and regional operations.

Key responsibilities

• Process and manage customer RFQs and POs received through the global mailbox.
• Respond to enquiries within agreed Service Level Agreements (SLAs).
• Assess urgency based on ETA, port, and customer type, escalating when needed.
• Collaborate with Local Customer Service and Supply Chain teams to highlight risks or exceptions.
• Support credit control by flagging orders that exceed approved credit limits.
• Use internal systems to verify customer‑specific requirements and ensure transaction accuracy.
• Proactively follow up on outstanding items with Supply Chain and Local teams.
• Maintain clear task ownership and document daily activities.
• Contribute ideas for process improvement and participate in team training.
• Provide mailbox coverage on Saturdays and public holidays as required.

Required profile

• Diploma or higher qualification in any discipline.
• 2–3 years of experience in order fulfilment, supply chain, logistics or a related role.
• Fluent written and spoken English.
• Strong planning, organization and time‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently, meet deadlines and perform under pressure.

Required skills

• Proficiency in MS Office.

What we offer

• Opportunity to work in a global, multicultural environment.
• Exposure to international supply‑chain processes.
• Professional development and training.