Benefits Administrator

About the role

Alcon is seeking a Benefits Administrator to provide Tier‑1 support for employee benefits administration through the HR Service Center. The role ensures accurate processing of enrollments, life‑event changes, terminations, payroll‑related updates, and vendor coordination across assigned countries and employee populations.

Key responsibilities

• Serve as the primary Tier‑1 contact for employee benefits inquiries and service requests.
• Process benefit enrollments, life events, status changes, terminations, and other employee transactions following established procedures.
• Maintain accurate employee benefit records and documentation.
• Support annual enrollment activities and country‑specific benefits administration processes.
• Coordinate benefits‑related data exchanges with Payroll, external vendors, and other HR stakeholders.
• Create, update, and manage cases within the HR Service Center, ensuring timely resolution.
• Escalate complex or unresolved issues to senior team members, vendors, Payroll, or the Global Benefits COE.
• Perform reconciliation and reporting activities to maintain data accuracy and compliance.
• Contribute to process documentation, operational excellence, and continuous improvement initiatives.

Required profile

Required skills