Assistant Manager, Customer Service

About the role

We are seeking an Assistant Manager for Customer Service to lead a dynamic team within a leading healthcare distribution company based in Shah Alam. The role focuses on delivering high‑quality service, driving performance, and supporting the growth of the department.

Key responsibilities

• Supervise and coach a team of customer service representatives to meet service level agreements.
• Handle escalated customer inquiries and resolve complex issues promptly.
• Monitor key performance indicators and generate reports for management.
• Collaborate with cross‑functional teams to improve processes and enhance customer experience.
• Assist in recruitment, training, and performance appraisal of staff.

Required profile

• Proven experience in a customer service environment, preferably in a supervisory or assistant manager capacity.
• Strong communication and interpersonal skills.
• Ability to lead, motivate and develop a team.
• Excellent problem‑solving attitude and attention to detail.

Required skills

• Customer service management
• Team leadership
• Performance monitoring

What we offer

• Competitive monthly salary ranging from RM 6,000 to RM 8,000.
• Career growth opportunities with leadership training.
• Comprehensive benefits package in a supportive workplace.
• Exposure to cross‑functional projects within the healthcare distribution sector.