After Sales Support Executive – Customer Service & Coordination

About the role

Aux Cloud Commerce is seeking an After Sales Support Executive to join its growing international team in Butterworth, Penang. You will be the main point of contact for post‑sale service coordination, ensuring customers receive timely assistance and a seamless experience.

Key responsibilities

• Coordinate after‑sales services and follow‑up activities for customers.
• Respond to customer inquiries, resolve issues, and ensure satisfaction.
• Maintain accurate records of service requests and outcomes.
• Collaborate with internal teams to deliver timely solutions.
• Monitor service performance metrics and suggest improvements.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced, performance‑driven environment.
• Team player who thrives in a supportive and friendly workplace.

Required skills

What we offer

• Stable and growing international company.
• Friendly and supportive working environment.
• Performance‑driven culture with opportunities for career growth.