Account Manager, SME

About the role

The Account Manager – SME will be based on‑site in Bandar Puteri Puchong and will focus on the operational administrative side of the bank’s small‑ and medium‑enterprise portfolio, as well as monitoring the sales performance of individual accounts.

Key responsibilities

• Handle day‑to‑day operational and administrative issues affecting SME customers.
• Track and analyse individual sales performance within the SME portfolio.
• Coordinate with internal teams to resolve administrative challenges promptly.
• Support the achievement of sales targets for SME accounts.
• Maintain accurate administrative records for SME accounts.
• Prepare regular reports on sales performance and operational issues.
• Liaise with SME clients to address administrative queries and ensure satisfaction.
• Ensure compliance with bank policies and regulatory requirements for SME operations.

Required profile

• Experience dealing with operational administrative tasks for SME clients.
• Ability to monitor and report on sales performance metrics.
• Strong attention to detail and ability to work independently.

Required skills

What we offer

• Full‑time, on‑site position within Alliance Bank.