Transition & Implementation Manager

About the role

Expeditors, a global logistics company, is looking for a Transition & Implementation Manager in Johor Bahru. The manager plans and manages the customer transition from the award of business through daily branch operations, acting as a single point of contact for accounts needing special attention because of their size, product mix or IS requirements. The role directs cross-functional teams of customer, local operation, analyst, product and IS personnel and implements operational and systems solutions.

Key responsibilities

• Define the business awarded and develop a transition timeline for both business and systems
• Communicate customer requirements to management and document and implement agreed procedures
• Manage transition resources, scope, schedule and quality
• Act as point of contact for customer, sales, management and others
• Facilitate resolution of open issues and minimise risk
• Communicate project status to the transition team, sponsors and branch operations
• Close a transition through a service review (Quality Management Review)
• Use email, project management tools and conference calls; significant travel required (60-80% on short notice)

Required profile

• Background in project management or project coordination, preferably in the logistics industry
• Knowledge of the logistics industry preferred
• Recent project management experience preferred
• Four-year college degree preferred
• Excellent written and presentation communication, leadership, organisational, problem-solving and interpersonal skills

Required skills

• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use
• General knowledge of supply chain software

What we offer

• 13 months' commission allowance
• Employee stock purchase plan
• Training and personnel development programme
• Growth opportunities within the company