Technical Support Engineer
Magicray Vision Technology · Batu Kawan
Job description
About the role
The Technical Support Engineer will join Magicray Vision Technology in Batu Kawan, Penang, providing on‑site technical assistance to customers. This full‑time position focuses on troubleshooting hardware or software issues and ensuring a high level of customer satisfaction.
Key responsibilities
- Respond to customer inquiries and diagnose technical problems.
- Perform on‑site troubleshooting and repair of equipment.
- Document incidents and resolutions in the company’s support system.
- Collaborate with internal teams to escalated issues when necessary.
- Maintain a professional and courteous attitude while delivering exceptional service.
Required profile
- Strong interest in technical support and problem solving.
- Good communication skills to interact with customers.
- Ability to work on‑site in Batu Kawan.
Required skills
What we offer
- Global exposure through interaction with diverse customers.
- Opportunities for career development within the company.
- Competitive compensation and benefits package.
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Published 1 month ago
Expires 1 week from now
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Magicray Vision Technology
Batu Kawan
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