Technical Specialist - General Insurance Claims

About the role

Marsh is looking for a Technical Specialist to join its Claims Operations team in Kuala Lumpur, supporting Hong Kong Claims Operations on general insurance claims. The role is hybrid, with at least three days per week in the office.

Key responsibilities

• Interpret policy wording and exclusions and apply indemnity principles accurately.
• Verify computed claim settlements and confirm that reimbursements from insurers are correct.
• Monitor unsettled claims and chase outstanding information or actions from insurers and clients.
• Coordinate with internal and external stakeholders to ensure timely execution of tasks.
• Produce monthly claims statistics and keep claims documentation and records up to date.
• Identify process or operational issues and propose practical solutions.
• Contribute to projects and initiatives that improve departmental efficiency and productivity.

Required profile

• Bachelor's degree in any discipline.
• At least 7 years of experience in general insurance claims.
• Proficiency in reading and writing Simplified or Traditional Chinese, as the role involves reviewing and processing claims documentation and correspondence from Hong Kong.
• Good work ethics, high integrity, detailed-oriented, compliant and process-driven.

What makes you stand out

• Experience handling property or liability claims processing.
• Experience training juniors in technical claims processing.
• Willingness to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholders.

What we offer

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant, inclusive culture and a range of career opportunities.
• Benefits and rewards designed to enhance well-being.