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This job expired on 26/09/2026. It no longer accepts applications.
Quality Control Specialist (Call Centre)
Dr Clear Aligners · Kuala Lumpur
Job description
About the role
The Quality Control Specialist will be based in Alam Damai, Kuala Lumpur and will work full‑time on‑site within our call‑centre environment. The role focuses on maintaining and improving the quality of customer interactions to ensure service standards are consistently met.
Key responsibilities
- Monitor and evaluate call recordings and customer communications for compliance with quality guidelines.
- Identify trends, gaps and improvement opportunities in service delivery.
- Provide feedback and recommendations to agents and supervisors to enhance performance.
- Support the implementation of quality improvement initiatives.
Required profile
- Strong attention to detail and ability to assess service quality objectively.
- Excellent communication skills in English.
- Ability to work collaboratively in an on‑site team setting.
Required skills
What we offer
- Medical & dental benefits
- Optical and healthcare screening benefits
- Performance bonus
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Dr Clear Aligners
Kuala Lumpur
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