Operations Technical Lead

About the role

We are looking for an Operations Technical Lead to drive innovation at the intersection of content, technology and AI. You will work with cross‑functional teams to ensure high‑quality legal information is delivered to customers across digital and print platforms.

Key responsibilities

• Build and maintain content sources, handling end‑to‑end conversion of XML, HTML, Word, InDesign and PDF files.
• Analyse and resolve markup and structural issues, ensuring metadata accuracy and compliance with specifications.
• Create and execute user‑acceptance‑testing plans, track defects in Azure DevOps and collaborate with engineering, QA and product teams.
• Monitor data pipelines from editorial to delivery, diagnose and remediate conversion and integration problems.
• Identify automation and AI‑enabled opportunities to improve workflow efficiency and scalability.

Required profile

• Detail‑oriented professional who enjoys solving complex content and data challenges.
• Strong collaborator comfortable working with editorial, product, engineering and offshore partners.
• Experience in quality assurance, defect management and continuous improvement.

Required skills

• XML
• HTML
• Microsoft Word
• Adobe InDesign
• PDF handling
• Azure DevOps