Operations Specialist I-III

About the role

Airspace, a tech-enabled freight forwarder coordinating logistics across a global network of drivers and airlines, is hiring an Operations Specialist for its European Operations team, based in the Penang office. The role supports time-critical shipments such as organs and medical supplies, aiming to make logistics faster, more transparent and safer. It is an in-office position in Penang.

Key responsibilities

• Provide world-class customer service and resolve issues quickly
• Ensure KPIs are met and document issues to support corrective actions and team updates
• Process transactions and manage daily logistics activities
• Track the movement of goods and give real-time shipment updates using various systems
• Prioritize tasks properly and collaborate with the team to get shipments from point A to point B

Required profile

• At least 1-2 years of experience in international logistics, preferably in freight forwarding, air/express/courier or same-day logistics, or a related field
• At least 2 years of proven experience in a similar customer service or operations role
• Ability to switch quickly between critical tasks and roles, and to make good judgments fast
• Fluent English; other languages are a bonus
• Willingness to work irregular hours or overtime during peak times or on critical issues

Required skills

• Attention to detail and strong organization
• Ability to manage multiple tasks and keep organized records
• Basic knowledge of logistics principles, Incoterms, supply chain fundamentals and international trade is a plus

What we offer

• Salary range for OSI-III: RM 3,300 - RM 4,500
• Annual leave, medical leave and public holidays in line with company policy
• Medical coverage