Night Shift Customer Service Representative (Mandarin & Cantonese)

About the role

Join a dynamic call‑centre team delivering premium night‑shift support to customers in Malaysia. You will handle inbound and outbound interactions in Mandarin and Cantonese, using your language proficiency to address inquiries related to medical products.

Key responsibilities

• Provide multi‑channel assistance (phone, chat, email) to resolve complex customer issues.
• Apply active listening and critical thinking to diagnose problems and offer accurate solutions.
• Maintain up‑to‑date knowledge of medical product specifications and company policies.
• Document interactions in the internal system and ensure compliance with quality standards.
• Contribute to continuous improvement initiatives and share best practices with the team.

Required profile

• Fluent in Mandarin and Cantonese, both spoken and written.
• Strong communication and problem‑solving abilities.
• Ability to work independently during night‑shift hours.
• Customer‑focused mindset with attention to detail.

Required skills

What we offer

• Competitive monthly salary ranging from RM 4,000 to RM 4,500.
• Permanent employment with clear career progression.
• Premium night‑shift perks and a supportive team environment.
• Opportunities to develop multi‑channel service expertise.