Management Consultant – Digital Banking Transformation

About the role

Capco, a global business and technology consultancy focused on financial services, is growing its Malaysia practice and is looking for an experienced Management Consultant with digital banking expertise. The role supports strategic transformation initiatives for banking clients, working with senior stakeholders to assess digital capabilities, identify opportunities and gaps, and turn them into recommendations and transformation roadmaps. It is strategy and advisory focused rather than a traditional project delivery position.

Key responsibilities

• Digital banking strategy: refine strategies aligned to business priorities, assess propositions, channels, products and capabilities, and evaluate strategic options with their benefits, trade-offs and risks.
• Current-state assessment: review customer journeys, channels, products, processes, data, technology and operating models, build current- and future-state views, and conduct market, competitor and industry analysis.
• Target state and roadmap: define future-state capabilities and propositions, set up prioritised roadmaps with sequencing and dependencies, and support business cases and investment priorities.
• Structured problem solving: structure ambiguous questions, run qualitative and quantitative analysis, and turn findings into practical recommendations.
• Stakeholder engagement: interview and workshop with senior stakeholders across business, digital, product, technology and operations, and challenge thinking constructively.
• Deliverables: executive presentations, strategy papers and recommendation decks, and contribute to Capco's propositions and business development.

Required profile

• Management consulting, strategy consulting or strategic advisory experience, ideally in financial services.
• Demonstrated experience on digital banking strategy, banking transformation or similar strategic initiatives.
• Experience with current-state assessments, capability reviews, target-state definition and/or roadmap development.
• Strong structured problem solving, option evaluation and executive storytelling and presentation skills.
• Experience engaging senior executives and building alignment.

Required skills

• Digital banking domain knowledge, for example mobile and online banking, digital customer journeys, digital products, payments, open banking/APIs, eKYC, digital wealth, data and personalisation, or digital operating models.
• Advantageous: previous consulting firm experience, direct work with banks on regional or multi-market strategy, exposure to Asian banking markets, business case development, and Mandarin or Cantonese.