Live Chat Customer Service Representative (eCommerce)

About the role

Join DM Dasher as a Live Chat Customer Service Representative and help reshape the eCommerce experience. You will interact with customers via live chat, providing prompt and effective solutions that go beyond simple replies. This hybrid position offers a dynamic environment where fresh graduates are welcomed.

Key responsibilities

• Handle inbound live chat inquiries from eCommerce customers.
• Diagnose issues and deliver accurate, solution‑focused responses.
• Maintain a high level of professionalism and empathy in all interactions.
• Document common queries and contribute to knowledge‑base updates.
• Collaborate with other support teams to resolve complex cases.

Required profile

• Recent graduate or candidate with limited work experience.
• Strong written communication skills in English.
• Ability to work five days a week with two rest days on a monthly roster.
• Willingness to embrace a young, fast‑growing company culture.

Required skills

What we offer

• Competitive remuneration: RM 3,200 – RM 4,800 per month.
• Hybrid work arrangement (office and remote).
• Contract/Temp employment type.
• Attractive benefits package.
• Opportunity to grow in a young, politically‑free environment.