Lead, Sales Operations

About the role

AirAsia Next is hiring a Lead, Sales Operations in Kuala Lumpur, within its Media Sales department. The role drives sales effectiveness through planning, performance tracking, process optimisation and operational support, working closely with sales, marketing, finance and other teams so the sales team can hit revenue targets.

Key responsibilities

• Drive sales planning and forecasting, including pipeline management, target setting and performance tracking against revenue goals.
• Analyse sales performance, identify trends and gaps, and give actionable insights to improve conversion, productivity and revenue.
• Optimise sales processes and systems, including efficient workflows, CRM use and data accuracy.
• Support sales strategy execution such as campaign coordination, incentive programs and go-to-market initiatives.
• Develop and maintain sales reports and dashboards for leadership and stakeholders.
• Work with marketing, finance and product teams on targets, campaigns and priorities.
• Manage sales operations tools and governance, and lead ad-hoc projects to improve sales effectiveness.

Required profile

• Bachelor's degree in Business, Marketing, Finance or a related field.
• 5-8 years of experience in sales operations, business operations or commercial roles.
• Experience in sales forecasting, pipeline management and performance reporting.
• Strong stakeholder management and communication skills.

Required skills

• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and CRM systems.