Junior Customer Service Coordinator – Global Support

About the role

The Central Customer Service Junior Coordinator supports the Global Customer Service (GCS) mailbox, processing customer requests for quotations (RFQs) and purchase orders (POs) from our Kuala Lumpur office. The role ensures timely handling of enquiries, provides administrative assistance to both global and local customer service teams, and helps maintain service level agreements.

Key responsibilities

• Accept tasks from the group mailbox queue and process RFQs and POs.
• Determine transaction urgency based on ETA, port, and customer type, and prioritize accordingly.
• Notify Local Customer Service (LCS) of any irregularities or credit limit exceedances.
• Use internal systems to capture customer‑specific information and requirements.
• Follow up with Supply Chain and LCS on outstanding tasks and ensure all actions are recorded.
• Highlight process improvements and share learnings with team leads.
• Participate in team discussions, training, and occasional rostered work on Saturdays, public holidays, or overtime as required.

Required profile

• Diploma in any field.
• 2–3 years of relevant experience in order fulfilment, supply chain, or logistics.
• Fluent in English (written, spoken, and listening).
• Strong communication, interpersonal, planning and organising abilities.
• Detail‑oriented, analytical, and able to work independently with minimal supervision.
• Positive attitude, ability to meet deadlines under pressure, and a team‑player mindset.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).