Junior Central Customer Service Coordinator – Japan

About the role

We are looking for a Junior Central Customer Service Coordinator to support our Japan market from our Kuala Lumpur hub. You will handle RFQs and purchase orders, ensuring timely processing and communication with local service teams.

Key responsibilities

• Process customer requests for quotations (RFQs) and purchase orders (POs) from the Global Customer Service mailbox.
• Prioritise tasks based on urgency, ETA, port, and customer type, and flag any delays to the local service team.
• Notify the local team of irregularities, credit limit breaches, or special customer requirements.
• Collaborate with Supply Chain and Local Customer Service to resolve outstanding items within the same day.
• Track performance metrics such as response time, transaction volume, and process efficiency.
• Participate in team discussions, training sessions, and continuous‑improvement initiatives.
• Cover rostered work on Saturdays, public holidays, and overtime as required.

Required profile

• Diploma in any field.
• 2–3 years of experience in order fulfilment, supply chain, or logistics.
• Fluent in English and Japanese (both written and spoken).
• Strong communication, analytical, and organisational abilities.
• Ability to work independently, meet deadlines and handle pressure.

Required skills

• Proficiency in Microsoft Office (MS Office).
• Computer literacy and ability to navigate internal systems.