Fraud Protection Specialist – Rotating Shift

About the role

Join American Express as a Fraud Protection Specialist working rotating shifts in a hybrid environment. You will safeguard premium customers from fraudulent activity while delivering exceptional, customer‑first service. The role blends strong analytical work with decisive action to maintain the integrity of our financial services.

Key responsibilities

• Monitor, investigate and resolve suspected fraud cases across customer accounts.
• Analyze transaction data and patterns to identify high‑risk activities.
• Make timely, sound decisions on fraud alerts and communicate outcomes to customers.
• Collaborate with internal teams to improve fraud detection processes.
• Maintain compliance with American Express policies and regulatory requirements.
• Work rotating shifts to ensure 24/7 coverage for premium customers.

Required profile

• Strong analytical mindset with attention to detail.
• Customer‑focused attitude and excellent communication skills.
• Ability to make quick, accurate decisions under pressure.
• Willingness to work rotating shifts and adapt to a hybrid work model.
• Integrity and commitment to protecting customer assets.

Required skills

What we offer

• Opportunities to learn, grow and lead every day.
• Comprehensive support for holistic well‑being.
• Strong backing and resources from Team Amex.
• Hybrid work arrangement providing flexibility.