Flight Hour Services Customer Program Management

About the role

The Flight Hour Services (FHS) Customer Program Manager acts as Airbus' representative for the execution of FHS‑Component contracts with assigned airline customers. Reporting to the Head of Flight Hour Services Malaysia, the role ensures contractual performance, financial health, and customer satisfaction throughout the service lifecycle.

Key responsibilities

• Oversee delivery and performance of FHS‑Component contracts, ensuring compliance with service level agreements, KPIs and financial targets.
• Plan and manage Entry Into Service activities, set up local program teams, and provide the required tools and documentation.
• Maintain the FHS‑Component Operating Manual and ensure alignment with contract terms and local constraints.
• Monitor contract performance, conduct monthly and quarterly reviews with customer top management, and report KPI results.
• Coordinate corrective actions with FHS Operations, Engineering and other Airbus units to improve performance.
• Serve as the single point of contact for customers on contract execution, dispute resolution and on‑site team coordination.
• Identify and sell additional services that complement the existing solution package.

Required profile

• Proven experience in program or contract management within the aerospace or aviation services sector.
• Strong understanding of aircraft maintenance service packages, including on‑wing and off‑wing solutions.
• Ability to manage multi‑disciplinary teams and coordinate with internal and external stakeholders.
• Excellent communication skills for interfacing with senior customer management.

Required skills