Fintech Customer Support – Bilingual Chinese (Remote)

About the role

Join a fast‑growing fintech company as a bilingual Chinese customer support specialist. You will work fully remotely, assisting users of digital asset platforms and ensuring a smooth experience for Chinese‑speaking clients.

Key responsibilities

• Respond to inbound inquiries via chat, email and phone in Mandarin and English.
• Provide accurate information on product features, transaction processes and security measures.
• Escalate complex issues to the technical team while maintaining clear communication with customers.
• Document interactions in the CRM system and contribute to knowledge‑base updates.
• Meet service level agreements and quality standards on response time and customer satisfaction.

Required profile

• Fluent in Mandarin and English, both written and spoken.
• Strong communication skills and a customer‑centric attitude.
• Basic understanding of fintech concepts and digital assets.
• Ability to work independently from a home office.
• High school diploma or equivalent; higher education is a plus.

Required skills

What we offer

• Full‑time remote position with a competitive monthly salary of RM 3,500 – RM 4,000.
• Opportunities for career progression within a dynamic fintech environment.
• Health insurance coverage.
• Supportive team culture focused on innovation and continuous learning.