Employee Lifecycle Management Specialist (Mandarin Speaker)

About the role

Roche's HR lifecycle support team, called ELM (Employee Lifecycle Management), supports HR and business partners on global HR systems and processes. As an ELM Specialist in Petaling Jaya, you will maintain HR system data and carry out administrative tasks for HR business processes such as recruiting, onboarding, employee movements, terminations, compensation and performance. The role sits within a team of specialists serving the Roche China customer group.

Key responsibilities

• Maintain system data and run administrative activities supporting HR processes (e.g. Attract to Onboard, Redeploy to Retire, Assess to Reward)
• Handle customer service requests, inquiries and troubleshooting, and advise HR and business partners on global HR systems
• Support Global HR Centers of Excellence in system maintenance and help embed new ways of working
• Take part in continuous improvement initiatives and give guidance to first-level support teams
• Keep processes up to date and update SWIs and local SOP documentation
• Deliver service according to KPIs and SLAs, resolve issues end to end and stay compliant with local regulations
• Manage stakeholder relationships and collaborate with HR colleagues and peers across regions and globally

Required profile

• University degree, HR preferred
• 2-4 years of related experience in an HR area, or in a team, service delivery or customer care environment
• Strong written and spoken Mandarin and English; additional languages are a plus
• Experience in a shared service centre, preferably in HR services, and in a matrix organisation
• Ability to work independently in a fast-paced, multicultural environment

Required skills

• Knowledge of Workday HR processes
• Efficient handling of standard IT applications
• Broad understanding of global HR processes and their impact on payroll, time, benefits, finance, procurement and IT