Employee Lifecycle Management Specialist (Fixed Term, 2 Years)

About the role

Roche's HR lifecycle support team, called ELM (Employee Lifecycle Management), supports HR and business partners on global HR systems and processes. As an ELM Junior Specialist in Petaling Jaya, you will maintain HR system data and carry out administrative tasks for HR business processes such as recruiting, onboarding, employee changes, terminations, compensation and performance. The role is a two-year fixed-term contract.

Key responsibilities

• Maintain system data and perform administrative activities for HR processes (Attract to Onboard, Redeploy to Retire, Assess to Reward)
• Handle customer service requests, inquiries and troubleshooting, and advise HR and business partners on global HR systems
• Support Global HR Centers of Excellence in system maintenance and help embed new ways of working
• Advise first-level support teams, keep documentation (SWIs, SOPs, GWIs) up to date and take part in continuous improvement
• Deliver service according to KPIs and SLAs, resolve issues end to end and stay compliant with local regulations
• Manage stakeholder relationships and collaborate with colleagues across the region and globally

Required profile

• University degree, HR preferred
• 0-1 year of related experience in HR, or in a team, service delivery or customer care setting
• Strong written and spoken English; additional languages are a plus
• Ability to work independently in a fast-paced, multicultural environment

Required skills

• Experience with standard IT applications, preferably Google Suite
• Knowledge of Workday HR processes is preferred