Customer Success Specialist (Mandarin) – Weekday Hours

About the role

Teleperformance is looking for a Mandarin‑speaking Customer Success Specialist to join its Kuala Lumpur call‑centre team. The role works regular business hours on weekdays, providing assistance and solutions to customers in Mandarin.

Key responsibilities

• Handle inbound customer inquiries in Mandarin during weekday business hours.
• Resolve issues, answer questions and ensure a positive customer experience.
• Document interactions and follow up on open cases to meet service standards.
• Collaborate with internal teams to relay feedback and improve service processes.

Required profile

• Fluent Mandarin (spoken and written).
• Available to work Monday‑Friday, regular business hours.
• Strong communication skills and a customer‑focused attitude.

Required skills

What we offer

• Competitive monthly salary of RM 4,300 – RM 4,700.
• Medical benefits, health coverage and language allowance.
• Employee perks such as incentives, staff engagement activities and recognition as a Great Place to Work for six consecutive years.