Customer Success Manager – Southeast Asia

About the role

The Customer Success Manager (CSM) is the primary contact for customers, helping them achieve faster value, stronger adoption, and better business outcomes from AVEVA solutions. The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships while collaborating cross‑functionally to maximise customer value and support growth.

Key responsibilities

• Onboarding – establish relationships, educate customers on AVEVA resources, set expectations, identify business goals and accelerate deployment readiness.
• Deployment – collaborate with Delivery Services or partners to define architecture, prioritize rollout, recommend services, manage the services budget and coordinate resources.
• Adoption – develop success plans, consult on use cases, run workshops and drive adoption of strategic AVEVA software such as Cloud solutions.
• Expansion – identify new business opportunities and work with Sales to generate revenue based on deep customer knowledge.

Required profile

• 5+ years experience in customer success or similar roles.
• Strong verbal and written communication and presentation skills.
• Proven ability to work with cross‑functional and geographically distributed teams.
• Excellent multitasking, prioritisation and relationship management.
• Experience with project and programme management methodologies.

Required skills

• Engineering/E3D
• PI System / Historian
• InTouch / System Platform / SCADA
• MES / Operations Management
• Predictive Analytics / AIM
• CONNECT
• CRM systems (e.g., Salesforce)
• Office 365, SharePoint, PowerBI, Workday