Customer Service Representative – English Speaking (Malaysia)

About the role

We are looking for an English‑speaking Customer Service Representative to join our Malaysia team. The role involves providing high‑quality support to customers through phone, email and chat, ensuring issues are resolved quickly and satisfaction remains high.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email and chat in a professional manner.
• Provide accurate information about products, services and company policies.
• Resolve customer inquiries and complaints promptly, escalating complex cases when needed.
• Maintain detailed records of all interactions in the CRM system.
• Meet performance targets related to quality, productivity and customer satisfaction.
• Collaborate with internal teams to continuously improve the customer experience.

Required profile

• Bachelor’s degree in any field.
• Fluent written and spoken English.
• Willingness to relocate to Malaysia.
• Strong communication and interpersonal abilities.
• Empathetic and professional approach to handling customer concerns.

Required skills

• Basic computer literacy.
• Familiarity with CRM systems (advantageous).