Customer Service Representative – Call Centre
Ko Skin Specialist · Klang
Job description
About the role
Ko Skin Specialist is seeking a Customer Service Representative to handle client interactions in a call‑centre environment. The role focuses on managing customer communication, scheduling appointments, following up with clients, handling complaints, processing WhatsApp orders, and providing administrative support to branch operations.
Key responsibilities
- Manage customer communication, ensuring timely and accurate responses to inquiries.
- Schedule and confirm client appointments, coordinating with branch resources.
- Conduct follow‑up communications to verify satisfaction and address any further needs.
- Address customer complaints promptly, seeking satisfactory resolutions.
- Process orders received via WhatsApp, coordinating with relevant departments for timely fulfillment.
- Support branch operations by performing administrative tasks such as data entry, filing, and document preparation.
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Published 1 month ago
Expires 1 week from now
30 views · 0 interested
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Ko Skin Specialist
Klang
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