Customer Manager

About the role

The Customer Manager will support and contribute to delivering robust, reliable solutions that meet customer expectations and strengthen collaboration with our airline clients. Based in Sepang, the role focuses on maintenance engineering support, retrofit solutions and overall customer satisfaction for Airbus Customer Services.

Key responsibilities

• Act as the focal point for scheduled maintenance engineering support and services, coordinating with internal teams and customers.
• Understand and communicate customer needs for Maintenance Engineering Services and Retrofit solutions, including service bulletins.
• Facilitate technical discussions, assist customers in maintaining fleets safely and airworthy, and relay feedback to service teams.
• Manage a portfolio of airline customers, ensuring delivery of services on cost, time and quality, and conduct on‑site assistance for maintenance programmes.
• Conduct regular reviews with customers on engineering services, retrofit topics and contract fulfillment.
• Lead or lecture at scheduled maintenance seminars and support parking, storage and return‑to‑service activities.

Required profile

• Professional experience in customer support or technical services within the aviation or aerospace sector.
• Strong awareness of compliance risks and a commitment to act with integrity.