Customer Manager

About the role

As a Customer Manager you will be the primary point of contact for airlines and other aviation customers, ensuring the delivery of reliable maintenance engineering solutions and fostering strong collaboration. You will support scheduled maintenance, retrofit programmes and help customers keep their fleets safe and air‑worthy.

Key responsibilities

• Act as the focal point for scheduled maintenance engineering support and services.
• Gather, understand and communicate customer requirements for maintenance engineering and retrofit solutions.
• Facilitate technical discussions, provide guidance on fleet maintenance and ensure compliance with service bulletins.
• Support the Parking & Storage and Return‑to‑Service teams in daily operations.
• Manage a portfolio of customers, delivering services on cost, time and quality.
• Provide on‑site assistance for airline maintenance programmes, planning evaluations and related services.
• Conduct regular reviews with customers on engineering services and retrofit topics.
• Deliver seminars on scheduled maintenance and ensure contract fulfilment.
• Monitor customer satisfaction and maintain active communication through teleconferences, webex, email and meetings.

Required profile

• Professional experience in aviation customer support or maintenance engineering services.
• Strong communication and stakeholder‑management abilities.
• Ability to work closely with airlines, understand their operational needs and ensure compliance.
• Commitment to integrity and awareness of compliance risks.

Required skills

• Aircraft maintenance engineering knowledge.

What we offer

• Permanent employment with Airbus Customer Services Sdn Bhd.
• Opportunity to work on diverse aerospace projects and interact with global airline customers.
• Supportive environment that promotes flexible working arrangements.