Clinical Specialist - Medical Devices

About the role

Medtronic is looking for a Clinical Specialist in Petaling Jaya, Malaysia. The role supports clinical and customer engagement activities by providing product expertise, clinical education and case support for customers across Malaysia. It is a full-time position requiring frequent travel to hospitals and customer sites, and close collaboration with Sales and Clinical Support teams to optimise therapy adoption.

Key responsibilities

• Provide clinical and technical support for Medtronic products and therapies within assigned customer accounts.
• Run customer education programmes, product training sessions and clinical consultations for healthcare professionals.
• Support customer cases and procedures with on-site clinical expertise and product guidance.
• Partner with Sales to develop and run territory plans that support business objectives and therapy adoption.
• Work with Clinical Leadership and cross-functional teams to find and act on growth opportunities in the territory.
• Take part in conferences, conventions, forums and customer meetings to raise product awareness.
• Build strong relationships with physicians, clinicians, hospital stakeholders and internal partners.
• Share customer insights and clinical feedback to improve products, processes and customer experience.

Required profile

• High school diploma with 6+ years, associate diploma with 4+ years, or bachelor's degree with 2+ years of relevant clinical, healthcare, medical device or customer-facing healthcare experience.
• Experience providing clinical support, technical product support, healthcare training or customer education in a clinical setting.
• Ability to travel frequently to hospitals and customer sites across Malaysia.
• Ability to work independently while managing several customer and business priorities.
• Strong verbal and written communication skills with healthcare professionals and internal stakeholders.

Preferred qualifications

• Experience supporting medical devices, medical technology or healthcare solutions in a customer-facing role.
• Procedural, operating room, catheterisation laboratory or case support experience.
• Knowledge of hospital workflows, clinical practices and healthcare customer environments.
• Experience working with commercial teams on therapy adoption and customer engagement.
• Ability to deliver clinical presentations, educational programmes and product training.

What we offer

• A competitive salary.
• A flexible benefits package.