Change Management Consultant – Banking & Wealth Transformation

About the role

Capco, a global business and technology consultancy focused on financial services, is expanding its Malaysia practice and is looking for an experienced Change Management Consultant with a strong banking and/or wealth management background. The consultant supports complex transformation programmes for financial services clients by understanding the people and organisational impacts of change and developing structured change approaches. It is a hands-on, client-facing consulting role.

Key responsibilities

• Develop and execute change management strategies and plans, assess change impact and define interventions across stakeholder groups
• Carry out change impact and readiness assessments, identify barriers and mitigation plans, and track adoption
• Map stakeholders, build engagement strategies, run workshops and support senior sponsors and change champions
• Develop communication strategies, messages and materials, and tailor them to different audiences
• Support business teams in preparation for implementation, coordinate with project, business, operations and technology teams, and support training needs
• Produce consulting deliverables such as change assessments, stakeholder maps, communications plans, roadmaps and executive presentations

Required profile

• Demonstrated experience in change management, organisational change or business transformation, ideally in banking or financial services
• Meaningful banking domain experience, for example private banking, retail, corporate/commercial, transaction banking, digital banking, banking operations or operating model transformation
• Experience supporting transformation from planning through implementation and adoption
• Strong facilitation, communication and presentation skills, and a consulting mindset

Required skills

• Change impact assessments, stakeholder analysis and business readiness activities
• Communications strategy and executive material development
• Advantageous: Prosci / ADKAR / Kotter frameworks, change networks and champion programmes, consulting or transformation consulting background, and change management certification