Brokerage Officer - Freight Forwarding

About the role

The Brokerage Officer coordinates and monitors import and export customs clearance activities so that shipments are processed accurately, efficiently and in line with customs regulations. The role involves working with customers, government authorities, service providers and internal teams while keeping a high standard of service quality.

Key responsibilities

• Coordinate and monitor daily import and export customs clearance activities.
• Liaise with customers, Customs authorities, government agencies, carriers and internal teams on clearance matters.
• Track shipment status and follow up on pending clearances, permits and operational exceptions.
• Ensure timely submission of customs documents and compliance with regulatory requirements.
• Investigate and resolve shipment, clearance and documentation issues promptly.
• Prepare operational reports, shipment status updates and other business correspondence.
• Maintain accurate records and file customs documentation.
• Communicate professionally with customers and stakeholders by email, telephone and meetings.
• Support continuous improvement initiatives and perform other duties as assigned.

Required profile

• Diploma or degree in Logistics, Supply Chain, Business Administration or a related field.
• Minimum 5 years of experience in Customs Brokerage.
• Good command of spoken and written English.
• Able to work independently and manage multiple priorities.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Strong communication, coordination and problem-solving skills.