Associate Front Desk Receptionist

About the role

PwC is seeking an Associate Front Desk Receptionist to lead its front‑desk team in Kuala Lumpur. You will ensure a professional and welcoming environment for visitors, clients and staff while supporting senior executives with high‑level administrative tasks.

Key responsibilities

• Lead, supervise and mentor a team of front‑desk administrators, fostering a high‑performance culture.
• Oversee daily front‑desk operations, including visitor greeting, call handling, inquiries and escalation management.
• Implement hospitality best practices to enhance the client and visitor experience.
• Manage staffing schedules, delegate responsibilities and ensure adequate coverage.
• Train new and existing team members on front‑desk procedures, firm policies and service‑excellence standards.
• Monitor team performance, provide feedback and drive continuous improvement.

Required profile

• Professional conduct with accountability for work and commitments.
• Adaptable approach to meet evolving team and client requirements.
• Proactive problem‑solver who identifies improvement opportunities.
• Strong communication skills with empathy and the ability to tailor messages to different audiences.
• Commitment to uphold the firm’s code of ethics and business conduct.

Required skills

What we offer

• Opportunity to develop leadership skills within a global professional services firm.
• Access to PwC’s professional development framework and emerging technology training.
• Collaborative and inclusive work environment.