Application Support Engineer – Telco & Payment Solutions

About the role

We are looking for an Application Support Engineer to ensure high availability and optimal performance of our telecommunications and payment systems. You will work on‑site in Bandar Puteri Puchong, collaborating with cross‑functional teams to deliver reliable services to our customers.

Key responsibilities

• Monitor telecom and payment applications, responding to alerts and incidents promptly.
• Troubleshoot and resolve technical issues, performing root‑cause analysis.
• Maintain system documentation, configuration records, and support procedures.
• Coordinate with development and network teams to implement patches, upgrades, and enhancements.
• Ensure compliance with service level agreements (SLAs) and reporting metrics.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Experience in application support for telecom or payment solutions.
• Strong analytical and problem‑solving abilities.
• Effective communication skills and ability to work in a team environment.

Required skills

• Operating systems: Linux and Windows.
• Database querying: SQL.
• Scripting languages: Bash, Python.
• Knowledge of telecom protocols such as SIP.
• Understanding of payment gateway integrations.
• Familiarity with monitoring tools and ticketing systems.

What we offer

• Competitive salary range of RM 4,000 – RM 6,000 per month.
• Full‑time, on‑site position with a professional development environment.
• Opportunity to work on critical telecom and payment infrastructure.