Application Support Analyst (Salesforce / D365 F&O / Esker)

About the role

This position supports regional enterprise applications across Asia, providing day‑to‑day assistance and enhancements for key platforms such as Salesforce, Dynamics 365 Finance & Operations, and Esker. You will work on‑site in Kuala Lumpur, collaborating with global stakeholders to ensure smooth operation and continuous improvement of digital solutions.

Key responsibilities

• Provide first‑line support and troubleshooting for Salesforce, D365 F&O, and Esker applications.
• Monitor system performance, resolve incidents, and coordinate with vendors when needed.
• Implement enhancements and configuration changes to meet business requirements.
• Document support procedures, create knowledge‑base articles, and assist in user training.
• Participate in regional digital transformation initiatives and contribute to continuous improvement.

Required profile

• Strong analytical mindset with attention to detail.
• Excellent communication skills to interact with users and global teams.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Required skills

• Salesforce
• Dynamics 365 Finance & Operations (D365 F&O)
• Esker

What we offer

• Regional exposure across Asia operations.
• Opportunity to work with global stakeholders on digital transformation projects.
• Experience with leading enterprise applications in a dynamic environment.