Air Import Customer Service Agent

About the role

Expeditors, a global logistics and freight forwarding company, is hiring a full-time Air Import Customer Service Agent in Petaling Jaya. The role keeps air import shipments moving smoothly and on time, from data entry and tracking to customer communication and billing.

Key responsibilities

• Ensure smooth and timely freight process flow and accurate, timely data entry into the operating system.
• Track and trace air import files internally via exp.o or externally via airline websites or by calling airline offices.
• Make sure freight reaches customers on time for import shipments and documents are sent to customers or brokers for customs.
• Handle client and vendor billing accurately and on time.
• Interact with customers on international shipments and maintain good relationships with airlines, trucking companies and other vendors.
• Follow all regulations, including internal policies such as Operational Process Standards (OPS) and external government or customer requirements.
• Keep department processes efficient, follow customer SOPs in the DLSOP, and meet KPI standards.
• Respond promptly to overseas emails and requests, and take on extra tasks as needed.

Required profile

• Diploma, Bachelor's degree or equivalent.
• 1 to 2 years of related experience in a similar position; fresh graduates are encouraged to apply.
• Good command of written and spoken English.
• Proactive, organized, with strong interpersonal skills and a willingness to learn.

Required skills

• Good knowledge of computer use and MS Office.
• Understanding of transportation documentation and terms is a plus.

What we offer

• Group medical insurance.
• Employee stock purchase plan.
• Training and personnel development program.