Restaurant Hostess

About the role

A hotel belonging to the Accor network, which includes more than 45 brands, 5,500 hotels and 10,000 restaurants, is looking for a full-time Hostess in Sepang. The role covers front-of-house duties such as managing reservations, seating guests and welcoming them to the restaurant.

Key responsibilities

• Check daily restaurant information, including layout, table numbers, seating capacity, hours, menu, price range, dress code and special arrangements.
• Answer calls within three rings, handle reservations and cancellations, and pre-assign tables while following up on special requests.
• Greet guests warmly, confirm reservations and escort them to their tables, making sure seating is allocated fairly among waitstaff.
• Present menus, make sure tables are set and clean, and manage busy periods and queues while keeping guests informed.
• Respond to guest requests and enquiries about hotel services and activities, and handle complaints according to service recovery procedures.
• Carry out systematic table checks, monitor cleanliness and organisation of the hostess stand and menus, and assist the restaurant team when needed.

Required profile

• Good command of spoken and written English and Bahasa Malaysia.
• Pleasant, well-groomed and professional, with strong customer service skills and the ability to handle complaints professionally.
• Able to stay calm and organised in a fast-paced environment, especially during peak hours.
• Willing to work shifts, weekends and public holidays, and to help across different F&B outlets.