Housekeeping Coordinator

About the role

Four Seasons Hotel Kuala Lumpur is looking for a Housekeeping Coordinator to provide administrative and operational support to the Housekeeping Department. The role ensures effective communication and coordination between housekeeping colleagues, other hotel departments and guests, coordinates room and housekeeping requests, maintains accurate records and supports the smooth operation of the department.

Key responsibilities

• Coordinate daily housekeeping operations and communicate room status and operational updates to colleagues and departments.
• Handle telephone calls, guest requests and internal communications promptly and professionally.
• Record, follow up and coordinate guest requests related to housekeeping so they are resolved in a timely way.
• Maintain accurate records of room status, housekeeping activities, maintenance requests, lost and found items and other departmental documentation.
• Coordinate with Front Office, Engineering, Laundry, Guest Services and other departments to ensure efficient guest service and room readiness.
• Monitor and follow up on room discrepancies, out-of-order rooms, special requests, VIP arrangements and priority rooms.
• Assist in preparing daily reports, assignments, checklists and other departmental documents.
• Support supervisors and managers with administrative duties and daily operations.
• Ensure proper handling and documentation of lost and found items, maintain confidentiality of guest information and keep the housekeeping office and work areas tidy.
• Follow hotel policies, health and safety standards and Four Seasons service standards, and perform other duties as assigned.

Required profile

• Previous experience in a hotel housekeeping department or a similar coordination/administrative role is preferred; experience in a luxury hotel is an advantage.
• Able to speak, read and write Bahasa Malaysia and English.
• Must have the right to work in Malaysia; visa sponsorship is not available and the position is open to local candidates or permanent resident holders only.
• Professional, courteous and service-oriented, able to work independently and in a team.
• Flexible to work rotating shifts, weekends and public holidays.

Required skills

• Proficiency in Microsoft Office applications and comfort with hotel systems.
• Good communication and interpersonal skills, strong organization and time management, and attention to detail.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.