Customer Service Junior Coordinator – China & Taiwan

About the role

Join the global Customer Service team at Wilhelmsen in Kuala Lumpur, supporting the China and Taiwan markets by processing customer requests for quotations and purchase orders, and providing administrative assistance to both global and local service teams.

Key responsibilities

• Process RFQs and purchase orders received through the Global Customer Service mailbox, ensuring adherence to agreed SLAs.
• Determine transaction urgency based on ETA, port and customer type, and prioritize urgent requests.
• Communicate any irregularities or credit limit issues to the Local Customer Service team.
• Maintain accurate records in the system, reflecting specific customer requirements for each quote or order.
• Coordinate with Supply Chain and Local Customer Service to resolve outstanding tasks and follow up on pending items.
• Highlight process improvements and share learnings with team leads or managers.
• Participate in team discussions, training sessions and perform miscellaneous duties as assigned.

Required profile

• Diploma in any field.
• 2–3 years of experience in order fulfilment, supply chain or logistics.
• Fluent in English (written, spoken and listening).
• Strong communication, interpersonal and analytical skills with attention to detail.
• Ability to work independently, meet deadlines and handle pressure.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint