Concierge Assistant

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for a Concierge Assistant in Sepang. As one of the first points of contact for guests, you will create a warm, genuine and memorable experience from the moment they arrive, providing attentive and personalised service and helping guests with their needs so they enjoy a pleasant stay.

Key responsibilities

• Welcome and assist guests warmly, professionally and friendily on arrival and throughout their stay.
• Help guests with luggage, transportation arrangements, directions and other requests.
• Know the hotel's facilities, services, daily activities, events and opening hours, and know local attractions, restaurants, transport and recreation well enough to recommend them.
• Stay up to date on daily operations, occupancy, functions, groups, VIPs/MIPs and special arrangements.
• Review the daily logbook and follow up outstanding matters, guest requests and special assignments.
• Answer guest enquiries accurately and look for ways to exceed expectations through thoughtful, personalised service.
• Carry out other duties assigned by management.

Required profile

• Friendly, warm and service-oriented personality.
• Good communication and interpersonal skills.
• Team player with a positive attitude and willingness to help guests and colleagues.
• Previous experience in Concierge, Bellman, Front Office or hospitality is an advantage, but fresh candidates are welcome.

Required skills

• Effective communication in Bahasa Malaysia.
• English is an added advantage.