Customer Service Consultant (Korean Speaker) - Hotel Industry

About the role

A hotel team in Bangsar South, Kuala Lumpur is looking for a Customer Service Consultant fluent in Korean. As the main point of contact for Korean-speaking guests, you will deliver exceptional service and support throughout their stay, handling inquiries, resolving concerns and representing the organization's commitment to hospitality excellence.

Key responsibilities

• Respond promptly to guest inquiries and requests in Korean and English by phone, email and in person
• Provide personalized assistance, including room reservations, dining recommendations and local attraction information
• Resolve guest complaints and concerns with empathy and professionalism
• Maintain detailed records of guest interactions and feedback using hotel management systems and CRM software
• Coordinate with housekeeping, maintenance and food and beverage to deliver guest requests
• Assist with check-in and check-out procedures
• Upsell hotel services and amenities while keeping a customer-focused approach
• Take part in training and stay up to date on hotel policies and service standards

Required profile

• Fluent Korean (written and spoken) with strong English
• Proven customer service experience, preferably in hotels, hospitality or tourism
• Good interpersonal and listening skills, patience and problem-solving ability
• Cultural awareness and professional, friendly demeanor
• Ability to work flexible hours, including evenings, weekends and holidays

Required skills

• Hotel management systems and CRM software
• Standard office applications
• Ability to multitask in a fast-paced environment