Logistics Operation Officer

About the role

Expeditors, a global logistics company with headquarters in Seattle and over 340 locations worldwide, is hiring a Logistics Operation Officer in Johor Bahru. The role keeps freight processes running smoothly and on time, supports accurate billing and data entry, and ensures shipments comply with regulations and customer standards.

Key responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely client and vendor billing.
• Enter data accurately and on time into the operating system.
• Arrange customer shipments and meet customer service standards.
• Maintain compliance with internal policies (e.g., Operational Process Standards) and external government or customer requirements.
• Understand department processes and look for ways to improve efficiency.
• Follow customer standard operating procedures and help the team meet KPI targets.
• Monitor shipment reports and daily operational reports, including updating event codes, to ensure customer satisfaction.
• Build and maintain strong relationships with vendors and customers.
• Take on additional tasks as needed to meet the department's needs.

Required profile

• Diploma in Logistics/Transportation or equivalent.
• At least 1 year of experience in a related field.
• Fluent English.

Required skills

• Intermediate computer skills (Microsoft Office).

What we offer

• 13 months allowance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.