Instructional Design Advisor (Fixed Term 2 Years)

About the role

Roche is hiring an Instructional Design Advisor on a fixed-term basis of 2 years, based in Petaling Jaya. You will join a team of Instructional Designers working on eLearning projects and content management for all customer groups and key learning processes, supporting the Global Learning Center of Excellence and its business customers.

Key responsibilities

• Analyze learning needs and partner with internal customers to shape course content
• Plan, organize and develop training content, using authoring tools to create and modify e-content from scratch
• Focus on high-quality, well-functioning eLearning courses and troubleshoot reported issues before escalating to IT support
• Help implement and evaluate course content, and act as an expert on eLearning trends
• Handle customer service requests, system maintenance and project activities, and advise the learning community on global learning systems and processes
• Take part in continuous improvement initiatives, workshops and meetings, and update documentation such as SWIs, SOPs and GWIs
• Manage service quality against KPIs and SLAs, resolve customer issues end to end, and maintain stakeholder relationships
• Contribute to project activities, deliver content projects on time, and produce explainer videos and educational content

Required profile

• Bachelor's degree and 2+ years of experience in Instructional Design
• 2+ years of experience with e-content authoring tools
• Solid experience with digital technology and editing software (e.g. Adobe Creative Suite, Adobe Premiere, Adobe After Effects)
• Experience leading instructional design projects in the pharma/medical device industry and training or coaching other Instructional Designers
• Fluent English; additional languages a plus depending on region
• Ability to work independently in a fast-paced, matrix organization and travel of up to 10%

Required skills

• E-content authoring tools such as Adobe Captivate, Articulate Presenter, Articulate Storyline and Lectora
• Functional knowledge of eLearning concepts such as SCORM, AICC and ADDIE
• Experience with cloud-based learning management solutions such as Cornerstone
• Strong customer service, communication, problem-solving and project management skills