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3 years of experience

Skills

Organizational skills Creativity Emotional intelligence Critical thinking Leadership Flexibility Strong communication Multitasking Active listening Problem solving Customer service Teaching English as a Foreign Language Team collaboration Relationship building Adaptability

Experience

Customer Service

EIDS Technopolis Rabat

2021-01 - 2022-12

Introduced to professional workplace standards, developing strong communication and multitasking abilities. Handled client inquiries, resolved issues promptly, and supported daily operations. Utilized CRM tools to track interactions and improve service quality. Contributed to a team of 5, ensuring consistent customer satisfaction.

Customer Service / TEFL Instructor

CNEXIA Technopolis Rabat

2024-01 - 2026-12

Rewarding experience that strengthened active listening and understanding of others. Enhanced communication and problem‑solving skills while delivering English language instruction to non‑native speakers. Designed lesson plans, assessed learner progress, and used digital platforms for interactive teaching. Collaborated with a multicultural team to improve service delivery.

Languages

English

fluent

French

fluent

Arabic

fluent

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Last updated: 1 day ago