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3 years of experience

Skills

Client Experience Client Relationship Management Digital Marketing Graphic Design Video Editing Social Media Marketing Content Creation Operations Coordination Team Leadership Service Delivery Stakeholder Communication Training Reporting Microsoft 365 Google Workspace

Experience

Head of Digital Marketing Department

Vertical Growth Solution Pvt. Ltd.

2026-01 - 2026-06

Led day‑to‑day operations of the Digital Marketing division, coordinating service delivery for a diverse client portfolio. Managed client inquiries, requirements and service requests, ensuring timely delivery and high satisfaction. Planned and executed social media and digital campaigns, creating graphics, videos and reels using design and video‑editing tools. Guided team members on communication workflows, content quality and provided training on digital tools. Produced reports, presentations and business materials with Microsoft Office and Google Workspace, and collaborated with technology and accounting teams to resolve client issues.

Front‑Desk / Client Services Representative

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Welcomed visitors and provided professional assistance via in‑person and telephone communication. Managed front‑desk operations as the first point of contact, handling inquiries and directing clients to appropriate consultants. Coordinated appointments and maintained communication between clients and consultants. Designed brochures, posters and social media creatives, and created digital promotional content.

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Last updated: 1 week ago