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2 years of experience

Skills

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support Salesforce CRM Upselling Customer Retention Conflict Resolution Remote Troubleshooting

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing operations including subscription cancellations, refunds and payment processing while ensuring policy compliance. Executed proactive upselling and customer retention strategies, improving loyalty rates and driving revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.

Languages

Danish

native

English

fluent

Somali

fluent

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Last updated: 1 week ago