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2 years of experience

Skills

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance Efficiency Omnichannel Support B2C Account Management Proactive Upselling Customer Retention Conflict Resolution Remote Troubleshooting

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and proactive upselling, contributing to revenue growth. Managed billing processes including cancellations, refunds and payment transactions while ensuring policy compliance. Collaborated cross‑functionally with technical and product teams to resolve complex problems and improve customer satisfaction. Monitored satisfaction metrics, implemented retention strategies and produced analytical reports to guide strategic decisions.

Languages

Danish

native

English

fluent

Somali

intermediate

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Last updated: 1 week ago