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Skills
Experience
Sales Associate/MST Associate
Lowes - Riverview, FL
2025-04 -
Certified in heavy‑equipment safety operations, including forklift and narrow‑aisle reach truck. Provides multi‑department product support and maintains department organization and service quality. Guides customers through product selection and purchasing decisions, contributing to high LTR scores. Completes LSR audits and continuously updates product knowledge by simulating product usage.
Non‑Clinical Education Coach/Trainer
Optum – Tampa, FL
2024-01 - 2025-12
Delivered professional, high‑quality customer service while collaborating with center teams and corporate leadership to improve clinic performance. Identified training needs, designed development initiatives for non‑clinical staff, and conducted annual and ad‑hoc skills assessments with coaching sessions. Analyzed performance data to pinpoint improvement opportunities and acted as SME for new product testing and implementation. Coordinated with specialists to ensure timely patient referrals.
Float Care Coordinator / Medical Receptionist
Optum – Brandon, FL
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities. Provided high‑quality patient and workflow support while navigating CNR processes and referrals. Ensured accurate documentation and facilitated communication between clinical teams and patients. Contributed to operational efficiency by handling scheduling, intake, and administrative tasks.
Information Desk Clerk
BayCare – Riverview, FL
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance. Assisted patients and visitors with navigation, issue resolution, and provided information on hospital procedures. Gained familiarity with medical terminology and supported front‑desk operations, improving visitor satisfaction and flow.
Languages
English
fluent
Last updated: 2 weeks ago