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Skills
Experience
Sales Associate/MST Associate
Lowes
2025-04 -
Certified in heavy‑equipment safety operations (forklift and narrow‑aisle reach truck) and provided multi‑department product support. Maintained department organization and service quality while guiding customers through product selection and purchasing decisions. Drove high LTR scores for the store by delivering excellent service and completing LSR audits, continuously updating product knowledge through hands‑on simulation.
Non‑Clinical Education Coach/Trainer
Optum
2024-01 - 2025-12
Delivered professional, high‑quality customer service and collaborated with center teams and corporate leadership to boost clinic performance. Identified training needs, designed development initiatives for non‑clinical staff, and reviewed performance data to pinpoint improvement opportunities. Conducted annual and ad‑hoc skills assessments, served as SME for new product testing/implementation, and coordinated specialist referrals to ensure timely patient care.
Float Care Coordinator / Medical Receptionist
Optum
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities. Provided high‑quality patient and workflow support, leveraging strong knowledge of CNR processes and referrals. Ensured accurate documentation and efficient patient flow while maintaining compliance with HIPAA standards.
Information Desk Clerk
BayCare
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance. Assisted patients and visitors with navigation, issue resolution, and provided guidance on hospital procedures. Gained familiarity with medical terminology and hospital operational workflows.
Languages
English
fluent
Last updated: 2 weeks ago