Unlock this candidate profile
Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.
Skills
Experience
Supply Chain Director
Kuzeyden İçecek
2025-11 - ui.present
Responsible for Planning, Customer Service, Logistics and Procurement teams. Leads logistics and planning process optimisation to improve service levels and cost efficiency. Drives cost‑saving initiatives through network design, supplier performance management and forecasting accuracy improvement.
Director Supply Chain Management
HARIBO
2021-03 - 2025-11
Owned and delivered supply chain strategy across 45+ countries, aligning with business priorities. Led S&OP/IBP processes to ensure regional product availability. Managed SAP S/4 HANA implementation projects on time and under budget, and designed intralogistics concepts for new warehouses. Increased service level by 15% and reduced logistics costs by 12% through process optimisation and 3PL redesign.
Customer Service Manager / SC Development
FERRERO
2018-03 - 2021-03
Managed end‑to‑end Order‑to‑Cash process and resolved customer claims, improving service KPIs. Led projects on returns, route optimisation and carbon‑footprint calculation. Digitalised order handling and introduced KPI monitoring, resulting in a 20% improvement in order accuracy and a 30% reduction in customer complaints.
Supply Chain Manager (MENACA)
PLADIS
2015-09 - 2018-03
Led logistics, procurement and customer service teams in Saudi Arabia, Egypt and Kazakhstan. Developed cost‑reduction programmes and ensured ERP integration across sites. Oversaw supply‑chain functions for major investment projects such as McVitie’s Egypt, delivering $5M in annualised savings through productivity and cost‑reduction initiatives.
MENA Region Sales Executive
İstanbul Gıda / Yıldız Holding
2015-01 - 2015-09
Implemented a stock replenishment model for distributors across MENA countries. Monitored distributor inventories and analysed stock‑out situations to improve product availability.
International Customer Services Specialist
İstanbul Gıda / Yıldız Holding
2013-11 - 2015-01
Processed orders, monitored stock availability and organised shipments for international customers. Led projects such as Order Tracking Report, Electronic Order Management and Service Level Agreement implementation.
Customer Service Specialist
NESTLÉ
2010-04 - 2013-11
Improved Order‑to‑Cash processes and customer satisfaction through KPI analysis. Acted as SAP ‘super‑user’ for system enhancements, increasing order fill rate by 10% and reducing invoicing delays by 25%.
Order Coordinator / Import Specialist
Wärtsilä
2008-06 - 2010-04
Coordinated import orders and ensured compliance with customs regulations. Optimised order processing workflows to reduce lead times.
Export Customer Representative / Cross Trade Specialist
MSC
2006-04 - 2008-06
Managed export customer relationships and facilitated cross‑trade transactions. Provided logistical support and documentation for international shipments.
Education
B.A. in Economics, Uludag University
Languages
English
fluent
Turkish
native
Last updated: 3 weeks ago