Freelance Virtual Assistant & Customer Support

2023-05 -

Manages email correspondence, calendar scheduling and data entry for international clients, ensuring timely and accurate handling of daily administrative tasks. Provides bilingual (English & Italian) customer service support to HR and sales departments, responding to inquiries and resolving issues promptly. Owns end‑to‑end customer inquiry resolution, maintaining high client satisfaction and building lasting client relationships. Produces accurate transcriptions and organizes business documents using Express Scribe and Descript, supporting content and reporting workflows. Conducts research and compiles reports to support business operations and inform decision‑making while maintaining data confidentiality in CRM tools.

Home Care Assistant

2022-05 - 2023-04

Provided attentive, client‑focused support including personal care, meal preparation and household management, ensuring clear and professional communication with clients and families. Coordinated daily schedules, medication administration and appointments, demonstrating strong organizational skills and reliability. Built trusted relationships through consistent, compassionate, and responsive service, enhancing client wellbeing and satisfaction.

Electronics Component Assembler

BG Elettronics

2021-01 - 2022-04

Assembled and inspected electrical components to precise quality and safety standards, demonstrating meticulous attention to detail and process discipline. Followed technical specifications and quality control procedures to ensure product reliability. Collaborated with production teams to meet daily output targets while maintaining compliance with safety regulations.

Hospitality & Catering Professional

2014-02 - 2020-11

Delivered high‑quality, customer‑focused service in fast‑paced hospitality environments, managing guest needs and expectations under pressure. Oversaw kitchen operations, menu planning and food safety compliance, ensuring smooth service delivery. Strengthened client‑facing communication and service‑recovery skills, directly transferable to customer support roles.